Top 4 Roles Every Growing Business Should Hire First
If you’re scaling your business and struggling to keep up, the right hires can change everything.
Whether you’re a founder, small business owner, or managing a growing remote team — strategic staffing is the fastest way to reclaim your time, streamline operations, and boost revenue.
At Personal, we help fast-growing businesses hire highly-vetted remote talent.
These are the top 4 roles we recommend hiring first.
1. Executive Assistant
If your calendar is packed or your inbox is chaos — it’s time.
A remote Executive Assistant can help you:
Manage scheduling and appointments
Triage your email and client follow-ups
Book travel and events
Build SOPs and manage workflows
At Personal, our clients report immediate relief and long-term ROI from this hire.
This is often the first game-changing role in scaling your business.
2. Customer Support Specialist
Your brand is only as strong as your customer experience.
A dedicated Customer Support Specialist ensures your clients feel supported — and keep coming back.
They can:
Manage your support inbox and chat
Respond with tone-aligned messaging
Track and escalate recurring issues
Improve retention and satisfaction
Outsourcing customer support gives you bandwidth and a better brand reputation.
3. Sales Development Representative (SDR)
You can’t grow if your pipeline is empty.
A skilled SDR helps you:
Qualify and nurture leads
Do cold outreach via email, LinkedIn, or phone
Book meetings for you or your sales team
Keep your CRM updated and active
We place remote SDRs who blend outreach strategy with execution — so you can close deals faster.
4. Billing or Operations Specialist
If you’re still managing invoices or admin tasks yourself — delegate it.
A Billing or Ops Specialist will handle:
Invoicing, payments, and AR
Vendor and client coordination
Internal processes and SOPs
Admin workflows and reporting
This role is a must-have to get out of the weeds and focus on growth.
✅ Ready to Build Your Remote Team?
At Personal, we help founders, small businesses, and families hire elite remote talent — quickly and confidently.
Our candidates are:
✔️ U.S.-based
✔️ Vetted and trained
✔️ Experts in support roles
✔️ Trusted by top-tier teams and executives
Let’s find your perfect fit.
